What a freeze actually does to the end date, who is allowed to start one, and why a frozen child is not the same as an absent one.
Written for school owners and admins
A freeze buys time, it does not give money back. While a subscription is frozen the clock stops, and when it resumes the end date moves out by however long the pause actually lasted — so the family still gets every week they paid for, just later.
Starting one
1Open the student and find their live subscription.
2Press “Freeze”.
3Give it an end date, or leave it as “Indefinite” if nobody knows yet when the child is coming back.
4Save. Classes stop immediately and the child drops off the registers for the frozen period.
When the family does it themselves
Families can be allowed to freeze from their own account, with a limit on how many times per subscription and how long each one lasts. Both are set in the school's settings, and a family that has used its allowance can still be frozen by the desk — a freeze you apply does not spend the family's quota.
Fourteen days free. No card, no contract, and we move your data over with you. If it is not doing the work by the end of the trial, you walk away and nothing has changed.
